Article 12 – Offer of promotional codes
Promotion codes cannot be used in conjunction with other offers or reductions, including sales or other promotions. The amount or percentage reduction will be deducted from the order total, excluding freight charges.
PIERLEONJ reserves the right, in its total discretion, to refuse the use of a particular promotional code by a particular customer. PIERLEONJ’s decision will be final and incontrovertible.
Article 13 – Warranty
All of our products benefit from the legal warranty of conformity and warranty for hidden defects.
In case of non-conformity or hidden defect of a sold product, it may be exchanged or refunded.
All complaints, requests for product exchange or refunds should be made by e-mail to firstname.lastname@example.org within 14 days from the date of product delivery.
The product must be returned in the state in which you received it, complete with all its elements (including accessories, labels and packaging). The return of the product will be handled by PIERLEONJ at its own expense.
If you opt for :
– the exchange of the product with another product (of the same model and size), the transportation costs of the compliant product will be borne by PIERLEONJ.
– product refund, the cost of sending the defective product will be refunded to you based on the invoiced rate.
The provisions of this article do not prevent you from exercising the right of withdrawal under Art. 9 of these General Conditions.
Article 14 – Liability
The products offered for sale comply with current Italian legislation. PIERLEONJ is not responsible in case of non-compliance with the legislation of the country where the product is delivered. It is up to the consumer to check with local authorities whether the products ordered can be imported and/or used.
PIERLEONJ will not be liable in the event of damage resulting from improper use of the purchased product.
PIERLEONJ will not be responsible for all inconveniences or damages due to the use of the online platform, in particular, it will not be liable for service disruption, external intrusions, computer viruses.
Article 15 – Force Majeure
Neither party will be in default of contractual obligations if their performance has been delayed or prevented by fortuitous event or force majeure.
Force majeure is considered to be an unforeseeable, unavoidable fact or circumstance external to the parties, independent of their will and which cannot be prevented by the parties themselves, despite all reasonably possible efforts.
The party affected by such circumstances will notify the other party within 10 days after it becomes aware of the fact, and the order will be cancelled accordingly.
Article 16 – Applicable law and competent court
Contracts entered into online through the Platform are governed by Italian law.
For all that is not expressly provided herein, the rules of law applicable to the relationships and cases provided for in the contract entered into online by the Consumer and/or Professional with the Seller shall apply.
According to Article 49 of the Consumer Code, the Consumer-Client can avail himself of the Joint Conciliation procedure, the procedure of which can be initiated if the consumer after submitting a complaint to the company, within 45 days, has not received a response or has received a response that is not satisfactory to him.
Pursuant to Art. 14 of Regulation 524/2013 you are informed that in case of a dispute you may file a complaint by means of the European Union ODR platform that can be reached at the following link http://ec.europa.eu/consumers/odr/.
The ODR platform provides an access point for users who wish to resolve disputes arising from online sales or service contracts out of court.
The Court of the place of residence or domicile of the Consumer, if located in the Italian territory, shall have jurisdiction over any dispute between the parties in this regard.
Any dispute relating to the application, execution, interpretation and breach of the contract entered into online by the Professional with the Seller, is subject to Italian jurisdiction and the court of Catania has jurisdiction.
For the Professional Customer, other than the Consumer natural person, the general regulations on the sale of goods under the Civil Code apply.
In any case, the Client is invited to contact PIERLEONJ at the following addresses in order to resolve any problems that may be encountered amicably:
Corso Italia,135 95127 Catania
Tel:+39 095 87 45 573
email : email@example.com
Article 17 – Intellectual Property
All elements of the www.piersicilia.com platform are and remain the exclusive intellectual property of PIERLEONJ.
It is expressly forbidden to reproduce, exploit, disseminate and/or use, even partially, for any reason, the elements of the site, whether software, visual or sound.
Any simple or hypertext link to the site as above is expressly prohibited unless expressly authorized in writing by PIERLEONJ.
Article 18 – Personal data
PIERLEONJ reserves the right to collect the information and personal data of its customers; this data will be necessary for the processing of your order, as well as for sending the information we will address to you.
This data may also be transmitted to companies that cooperate with PIERLEONJ, such as companies in charge of the execution and/or management and/or processing of the order and/or payments and transportation of the products.
This information and data will also be retained for security purposes and to comply with legal obligations
In accordance with the law, you will have the right to access, correct, modify and object to information and personal data about you, directly on the website.
Pursuant to and for the purposes of articles1341 and 1342 of the Italian Civil Code, the User expressly and without reservation accepts the following clauses of the General Conditions: art. 4 Delivery Times and Methods; art. 7 Seller’s Liability; art. 8 Customer’s Obligations; art. 9 Right of Withdrawal; art. 11 Legal Warranty; art. 13 Site Use; art. 14 Applicable Law, ADR/ODR and Jurisdiction.